Our model is simple and extremely effective, we are a directly employed all trades company which allows us to be in full control of our business and all the works we carry out on behalf of our clients.
As an all trades company we employ only the best trades people including Joiners, Plumbers, Electricians, Gas Engineers, Plasterers, Painters, Decorators, Roofers, Tiles, Builders and Fire & Flood BDMA approved restoration technicians.
With a team of over 60 trade professional, we have an in-house Quantity Surveyors carrying out reports and quotations, experienced Contracts Managers that manage our trades people and jobs, we also have an office team that manages the day to day operations lead by our Office Managers.
Our investment in our people and technology has allowed us to continually grow year after year, our staff all attend the Firstcall induction week were they learn about Firstcall and our clients. This is followed by extensive training in our bespoke digital works management systems where our staff are monitored and passed instructions via smart watches and information is always communicated in real time allowing us to cut wastage from the business and pass on savings to our clients as we become more efficient.
Our customer base includes Private Home Owners, Housing Associations, Local Councils, High Street Retail Shops, Letting Agents, Property Factors and of course Firstcall have partnerships with most major Insurance Companies where we supply everything from Emergency Repairs, Fire and Flood Restoration, Surveys, Claims Management and the complete refurbishment of properties.
As part of Edinburgh’s Entrepreneurial Digital Tech Hub we have created various technical advances within the Building/Home Services and Insurance Repair markets which have been utilised through the world.
We pride ourselves in providing all of our clients with the best possible experience – whether it’s a small one-off job or a larger refurbishment requiring full CDM using our in-house Health & Safety Officer.
We hope you find our website informative and please do not hesitate to contact us if we can be of any further assistance.