Fire and Flood Restoration

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Insurance Repairs

Get an Experienced & Accredited Tradesmen

when you need them most.

Dedicated customer care and an all trades service

24/7 365 Days a Year Call Centre

Free Survey Inspection Report and Quotation

Fire and Flood Restoration

Firstcall are the Fire & Flood Damage Restoration specialists, based in Edinburgh and providing our services to the whole of Scotland.

 

Our experienced team of fully qualified trade professionals provide an excellent damage restoration service. We have a dedicated team of directly employed engineers and surveyors who are fully qualified in providing comprehensive and accurate estimates. Our surveyors use a Claims Costing System which provides an accurate detailed Specifications & Estimates. All assessments will include digital photograph of the property and of the damaged area.

 

Firstcall currently employ around 20 office staff members and about 80+ engineers that have an enviable reputation for providing a superior post fire/flood repair and decorating service, Firstcall have several contracts in place with Insurance companies, Loss Adjusters and Property Repair Networks. With our experience working with insurance companies and time sensitive projects we understand the importance of getting our clients quickly back to normality ensuring Firstcall’s top priority – Customer Satisfaction.

 

Typical service you can expect:

• Telephone call to policyholder/customers within one hour of instruction
• On-site attendance within 3 hours of emergency calls
• Non emergency attendance within 24 hours
• Written report within 24 hours of instruction
• Excess (or 50% of payment) collection before commencement of work
• All Jobs are Project Managed from inception to completion
• Dedicated customer care and all trades service
• 24/7 365 Days a Year Call Centre

 

Why Choose Firstcall?

We can handle all aspects of insurance works from private homes, to large industrial & commercial properties Including; offices, factories, hotels, restaurants, licensed premises etc. All of our engineers are fully accredited and have decades of experience within the trade, our trained staff members and engineers include Electricians, Joiners, Plasterers, Plumbers, Roofers, Painters, Decorator, Tilers, Gas Engineers, Claims Managers, Contracts Managers and Property Surveyors, the list seems endless. Firstcall can handle you insurance claim from start to finish so you’ll only need to deal with one company – us. At Firstcall we like to take pride in having a man for every job. We have an enviable reputation for providing a superior fire and flood damage repair, refurbishments and an all trade’s service across Scotland. We are the first choice for all top proactive Insurance Companies, Loss Adjusters and Building Repair Networks. We are the number one contractor for Aviva Household and Commercial insurance in Scotland and number two in the whole of the UK. Let Firstcall be the only call you make.

 

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Reviews and Gallery

A Picture Paints a Thousand Words…

Take a look through our customer satisfaction

reviews and previous work.

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Reviews and Gallery

A Picture Paints a Thousand Words…

Take a look through our customer satisfaction

reviews and previous work.